What Can I Expect?

We prefer to have our customer's pets dropped off between 7:30am and 9:00am. This is so we can assess what needs to be done for each pet and which groomer would be best suited for your pets requirements.

If you do not ask for a time, we will assume that your pet will be at our shop for the majority of the day and their grooming will be completed sometime between 12:00 and 4:00pm.

If you would like to have a shorter grooming time or your pet's grooming completed by a certain time, we are more than happy to comply. But, please be sure to let us know when you set up your appointment. This is extremely important as we are only able to groom a certain number of pets before a certain time and it may be necessary to set up your appointment on a different day.

Although we prefer to have the dogs dropped off early, we can accomodate dogs as late as 12:00 if necessary. However, If you set up a late appointment, you must guarantee that you will actually drop your pet off and not cancel at the last minute. Groomers are paid on a commission-only basis, a late cancellation means they lose that commission. It is highly unlikely that we would be able to fill your cancellation if you have a late appointment.